Terms of Service
Update 17 Apr 2020
FiO provides a flexible set of blockchain services (“FiO Services”), available to be accessed and utilized by all FiO subscribers in accordance with the Terms contained herein.
Your FiO subscription shall continue to be in effect for a period of ______. To use FiO Services, you shall provide us with one of the Payment Methods specified herein. Unless you cancel FiO subscription before your billing date, you authorize us to charge the subscription fee for the next billing cycle to your Payment Method.
2. Trial Period
2.1. You may start FiO subscription with a free trial. The duration of such trial period will be specified upon sign-up.
2.2. Free trial eligibility is determined by FiO at its sole discretion and we may limit eligibility or duration. We may use information relevant to your use of and subscription to FiO Services.
2.3. We will charge the subscription fee for the next billing cycle to your Payment Method at the end of the free trial unless you cancel FiO subscription prior thereto.
3.1. Billing Cycle. The subscription fee for FiO Services and any other charges you may incur in connection with your use of the service, such as “Extra Usage” (to be defined below), will be charged to your Payment Method on the specific billing date.
3.2. Payment Methods. If a payment is not successfully made, for whatever reasons, we may suspend your access to the service immediately.
3.3. Cancellation. You can cancel your FiO subscription at any time, and you will continue to have access to FiO Services through the end of your billing period. To the extent permitted by the applicable law, payments are non-refundable.
4. FiO Services
4.1. You agree that FiO Services, including all of the blockchain-empowered solutions, shall be regularly updated while compatibility with older versions shall be warranted.
4.2. You agree to use FiO Services, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the service or content therein. You agree not to: circumvent, remove, alter, deactivate any of the protections embedded in FiO Services. We may terminate or restrict your use of our service if you violate any of this Terms of Service or are engaged in illegal or fraudulent use of the service.
4.3. Extra Usage: ______________________
5. Warranties and Limitations on Liability
FiO Services shall be provided on the "as is" basis without warranty or condition. It is specifically understood and agreed upon that FiO Services may be interrupted out of errors. You waive all special, indirect and consequential damages against us. These terms will not limit any non-waivable warranties or consumer protection rights that you may be entitled to under the laws of your country of residence.
6. Governing Law
9. Electronic Communications
Electronic Communications. We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.
Update 17 Apr 2020
1. Responsible controller/contact information
The controller responsible in accordance to data protection laws is (herein also called from time to time "Controller"):
152 Beach Rd, Singapore 189677
If you have any questions or suggestions regarding data protection, please do not hesitate to contact us by email at [email protected]
2. Subject matter of data protection
Subject matter of data protection are personal data. According to Art. 4 No. 1 GDPR, ‘personal data’ means any information relating to an identified or identifiable natural person; this includes, for example, names or identification numbers.
3. Collection and use of your personal data
3.1 Collection of data by automated means (logs)
When accessing our website, your device automatically transmits data for technical reasons. Your IP address is not collected in the course of protocol. The following data is stored separately (logs) from other data that you may transmit to us:
Date and time of accessing our website
Name of the requested file/URL
Statuscode of the request (success/fail)
Bytes sent by the HTTP-body
Browser type and version
Response time of the request
The legal basis for the temporary storage of data is Art. 6 (1) lit. f GDPR.
This temporary storage is necessary in order to maintain the functionality of the website as well as for the optimization of the website and for ensuring the security of the IT systems.
For these purposes, our legitimate interest in the processing of data according to Art. 6 (1) lit. f GDPR.
The data contained in logfiles will be deleted at the latest after seven days.
In order to be able to use all functionalities of our platform, you can be registered at https://console.fio.one/register, however, you need to provide the following required information:
This data is necessary in order to provide you with a dedicated user account and to maintain the account for you, so that you can use all features and functionalities of our platform. Furthermore, we may need those and additional data to support you and communicate with you.
Processing of any data entered in the context of the registration function is necessary to provide you with the function of the platform and services as intended, Art. 6(1) lit. (b) GDPR. Insofar as we collect and process your data for the purpose to provide the functionalities of our platform and services, as described above, you are contractually obliged to provide this data, as we are simply not able to provide our services to you or gain access to the platform without that.
During the registration process, this may also be required in view of the fulfilment of a contract or prior to an envisaged contract, even in case that such data is not required anymore for the actual execution of such contract. Even after the actual conclusion of the contract contractual or regulatory obligations may exist to keep personal data of the contractual partner.
3.3 Contact Form
If you contact FiO via the contact form provided online, your input data including contact data is collected and used to process and respond to your request. Thus, we collect your contact data, in order to receive your requests and to be able to respond accordingly.
The legal basis for the storage of data is Art. 6 (1) lit. f GDPR. In case that the contact via email is intended to conclude a contract, additional legal basis for the processing is Art. 6 Abs. 1 lit. b GDPR.
FiO has a legitimate interest to reply to the request of a user. Thus, the processing of data collected via the contact form is necessary unless a reply would simply not be possible. Consequently, the legitimate interest of FiO prevail, Art. 6 Abs. 1 lit. f GDPR.
In general, the data is erased once the purpose of the storage is fulfilled. For personal data collected via online forms, this is the case once the respective communication with the user has ended in the sense that when taking all circumstances into consideration, the request at hand is entirely settled to the satisfaction of both parties and the nature of such request.
Furthermore, you are able to provide additional, non-necessary information via the online forms which are entirely voluntary and only helpFiO when reaching out to the user and in responding to the specific request or in case of question.
The legal basis for the storage of data is Art. 6 (1) lit. f GDPR as FiO’s legitimate interest prevails.
FiO has an interest to address and respond to the request of a user, in particular to contact him, in order to take care of the request in a timely manner. This interest is even in line with the interest of the user itself to get the response he was requesting or referring to and who has signalled by providing respective data that he wants to be approached.
In general, the voluntarily provided not necessary data is also erased once the purpose of the storage is fulfilled. This is also the case once the respective communication with the user has ended in the sense that when taking all circumstances into consideration, the request at hand is entirely settled to the satisfaction of both parties and the nature of such request.
4. Transfer of data to third parties
In general, your personal data, protocol data or data provided through online forms will only be passed on without your explicit prior consent in the following cases:
The transfer of this data is justified by our legitimate interest in preventing abuse, prosecuting criminal offences and securing, asserting and enforcing legal claims and that your rights and interests in protecting your personal data do not prevail, Art. 6(1) lit. (f) GDPR.
If European data protection authorities or courts may come to the conclusion that Art. 28 Abs. 1 GDPR were no standalone legal basis for the transfer of personal data to contract processors, such transfer shall be deemed based on our legitimate interest in regard to the commercial benefit by the involvement of specialized contract processors and the fact that in comparison, these benefits are deemed predominant to your interest in view of protection of personal data, Art. 6 Abs. 1 lit. f GDPR.
We also process data in countries outside of the European Economic Area (EEA).
For data transfer to the USA, the European Commission has decided by resolution dated 12 July 2016 that the regulations of the EU/US Data Privacy Shield provide for an adequate level of data protection (Art. 45 GDPR). Thus, we use the following services provider that are certified in accordance to the EU/US Privacy Shield:
FiO stores so-called "cookies" in order to offer you a comprehensive range of functions and to make the use of our websites more convenient. "Cookies" are small files that are stored on your computer with the help of your Internet browser. If you do not wish the usage of "cookies", you can prevent the storage of "cookies" on your computer by appropriate settings of your Internet browser. Cookies, that are already stored, can be deleted at any time, this can also be done automatically. Please note that the functionality and range of functions of our website offer may be reduced as a result.
On https://console.fio.one/ cookies of the following third parties may be stored:
The legal basis for the processing of personal data by using cookies for purposes of analysis in case of the existence of an opt-in, is Art. 6 (1) lit. a GDPR. The legal basis for the storage of data is Art. 6 (1) lit. f GDPR.
The purpose of using cookies, that are technically necessary, is to make the usage of the website easier for the user. Some of the functionalities of our website cannot be offered without the use of such cookies; for these it is necessary that the browser is recognized even while browsing across different web pages.
The use of such cookies is based on our legitimate interest in an appropriate design, the statistical evaluation and the efficient usage of our website as well as marketing and the fact that your legitimate interests do not predominate, Art. 6 (1) lit. f GDPR.
6. Google Analytics
FiO uses Google Analytics, a web analytics service offered by Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA ("Google"). Google Analytics uses so called "Cookies" which are text files that are stored on your computer and allows the analysis of your use of our website. Die information about your use of our website created by the Cookies (incl. your shortened IP address) is transferred to Google servers in the USA and stored there. Google will use this information to analyse your use of our website and create usage reports of our websites for FiO and to offer further services to FiO that are related to the usage of our websites. Google may pass the collected information to third parties if this is legally required or in order to have the data processed in the name of Google.
You can deactivate Google Analytics through a browser add-on if you do not wish to be part of Google’s website analysis. You can download the add-on at http://tools.google.com/dlpage/gaoptout.
To prevent Google Analytics tracking across devices, you must opt-out on all systems you use. You activate the opt out cookie here Opt Out Google Analytics
The use of Google Analytics is based on our legitimate interest in an appropriate design, the statistical evaluation and the efficient marketing of our website and the fact that your legitimate interests do not predominate, Art. 6 (1) lit. f GDPR.
7. Your rights as data subject
In case your personal data is processed, you are the data subject within the meaning of GDPR and you have the rights outlined hereafter.
8.1 Right of confirmation and access (Information)
Each data subject shall have the right granted by the European legislator to obtain from the Controller the confirmation as to whether or not personal data concerning him or her are being processed.
In case such processing occurs, the data subject may request access to the following information:
the existence of automated decision-making, including profiling, referred to in Art. 22 (1) and (4) GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject.
Furthermore, the data subject shall have a right to obtain information as to whether personal data are transferred to a third country or to an international organisation. Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer in accordance with Art. 46 GDPR.
8.2 Right to rectification of inaccurate data
You have the right that FiO has to immediately correct or complete any personal data concerning you if it is inaccurate or incomplete. We as the controller would have to execute your request without undue delay.
8.3 Right to restriction of processing
You have the right that FiO has to restrict processing of your personal datasubject to the following prerequisites:
The accuracy of the personal data is contested by the data subject, for a period enabling the Controller to verify the accuracy of the personal data.The processing is unlawful and the data subject opposes the erasure of the personal data and requests instead the restriction of their use. The Controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defense of legal claims.
The data subject has objected to processing pursuant to Art. 21 (1) of the GDPR pending the verification whether the legitimate interests of the Controller override those of the data subject.
In case the processing of your personal data was subject to restriction, and notwithstanding their storage, such data shall only be processed with your consent or for the establishment, exercise, or defense of claims or for the procurement of the protection of rights of a natural or legal person or for purposes of an important public interest of the European Union or a member state.
In case the restriction of processing has been executed in accordance with the above, you shall be informed by the Controller prior to the cancellation of such restriction.
8.4 Right to erasure ("Right to be forgotten")
a) Right to erasure
Each data subject shall have the right to request from the Controller the erasure of personal data concerning him or her without undue delay, and the Controller shall have the obligation to erase personal data without undue delay where one of the following reasons applies, as long as the processing is not necessary:
the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
the data subject withdraws consent to which the processing is based according to Art. 6 (1) lit. a GDPR, or Art. 9 (2) lit. a GDPR, and where there is no other legal reason for the processing;
the data subject objects to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate reasons for the processing, or - - the data subject objects to the processing pursuant to Art. 21 (2) GDPR;
the personal data has been unlawfully processed;
the personal data must be erased for compliance with a legal obligation in Union or Member State law to which the Controller is subject to;
the personal data have been collected in relation to the offer of information society services referred to in Art. 8 (1) GDPR.
b) Information to third parties
Where the Controller has made personal data public and is obliged pursuant to Art. 17 (1) GDPR to erase the personal data, the Controller, taking into account available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other Controllers processing the personal data that the data subject has requested erasure of any links to, or copy or replication of, those personal data, from these controllers.
The right to erasure does not apply where the processing is necessary:
for the exercise of the right of freedom of speech and information;
for the fulfilment of a mandatory legal obligation that is mandatory, according to European or the respective member state’s law the Controller is subject to, or is necessary for the performance of a task carried out in the public interest or in execution of official authority given to the Controller;
for reasons of public interest in regard to public safety and health pursuant to Art. 9 Abs. 2 lit. h and i as well as Art. 9 (3) GDPR;
for archives in the public interest, scientific, historical or statistical purposes pursuant to Art. 89 (1) GDPR, insofar as the granted right mentioned in a) above would likely make the achievement of such purposes impossible or seriously endangered; or for establishing, exercising or defending legal claims.
8.5 Right of information
In case you have claimed the right of rectification, erasure or restriction of the processing towards the Controller, the Controller is obliged to inform all recipients of personal data belonging to you such rectification, erasure or restriction accordingly, unless such information seems to be impossible or only possible by needing inappropriate efforts.
You are entitled to claim to be informed by the Controller about such recipients.
8.6 Right to data portability
You shall have the right to receive the personal data concerning you, which was provided to us as the Controller, in a structured, commonly used and machine-readable format. You shall also have the right to transmit this data to another Controller without hindrance from the Controller to which the personal data has been provided, as long as the processing is based on consent pursuant to Art. 6 (1) lit. a GDPR or of Art. 9 (2) lit. a GDPR, or on a contract pursuant to Art. 6 (1) lit. b GDPR, and the processing is carried out by automated means.
Furthermore, in exercising your right to data portability, the data subject shall have the right to have personal data transmitted directly from one Controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others.
The right to data portability only applies as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Controller.
8.7 Right to object
Each data subject shall have the right to object, based on his or her particular situation, at any time, to processing of personal data concerning him or her, which is based of Art. 6 (1) lit. e, or f GDPR. This also applies to profiling based on these provisions.
FiO shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate reasons for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.
If FiO processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This applies to profiling to the extent that it is related to such direct marketing.
If the data subject objects to FiO to the processing for direct marketing purposes, FiO will no longer process the personal data for these purposes.
In order to exercise the right to object, the data subject is free in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to use his or her right to object by automated means using technical specifications.
8.8 Right to withdraw data protection consent
You as data subject shall have the right to withdraw your consent to processing of your personal data at any time. Irrespective of such withdrawal of the consent, the legitimation of the processing of personal data until the withdrawal shall remain unaffected.
8.9 Automated individual decision-making, including profiling
Each data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, as long as the decision is not is necessary for entering into, or the performance of, a contract between the data subject and a Controller, or is not authorised by Union or Member State law to which the Controller is subject and which also lays down suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, or is not based on the data subject's explicit consent.
Notwithstanding the aforementioned, such decisions shall not be based on specific categories of personal data pursuant to Art. 9 (1) GDPR, insofar Art. 9 (2) lit. a or lit. g do not apply and in case that suitable measures to safeguard the data subject's rights and freedoms and legitimate interests were procured.
In view of the cases 1 to 3 above, the Controller shall procure suitable measures to safeguard the data subject's rights and freedoms and legitimate interests. This means that the Controller is at least required to procure the right to obtain human intervention on the part of the Controller, to express his or her point of view and contest the decision.
8.10 Right to file complaints with the regulatory authority
Notwithstanding any other administrative and judicial procedures, you shall have the right to file a complaint with a competent regulatory authority, in particular in the member state where you are situated, you have your place of work or where the alleged breach has occurred; if you believe that the processing of your personal data is a breach of the regulations set forth in the GDPR.
The regulatory authority, that has been approached by you, shall inform you about the status of the results of an investigation on an ongoing basis as well as about the possibility of a judicial procedure according to Art. 78 GDPR.
The current version of this data protection declaration is available at all times at https://console.fio.one/privacy.html.
CEO and Founder
George, a serial entrepreneur, first experienced the high of entrepreneurship when he founded Grocery.com in 1998 and later sold it for more than one million USD. After graduating, George co-founded EdgeMatrix - a startup that pioneered the world's first mobile browser. George then went on to co-found ChinaNet, a publicly-traded company (NASDAQ: CNET), a precision advertising and marketing service platform. Since 2008, ChinaNet has been disrupting the advertising landscape in China. Before George's stint as a serial entrepreneur, he specialized in M&A, Investor relations, corporate restructuring, and supply-chain traceability at DaChan. George also excelled in academics and currently holds an MBA from Harvard Business School, and an EMBA from Peking University.
Chief System Architect and Founding Partner, FINTECH
Mike graduated with a Master of Science in Information Technology from Harvard University, and a Master of Information Technology in Technology Management from UNSW. Mike has worked in the IT industry for over 20 years, ranging from large multinational banks such as Citi Bank, Barclays, ING Direct, MLC, and government institutions such as the Australian Securities Exchange & Legal Services Comissions of London.
Chief Technology Officer and Founding Partner, PLATFORM
Kaede graduated with an MBA, & a Bachelor of computer science from National Taiwan University. Kaede's career can be summed up as the history of internet development in Taiwan. At the age of 18, Kaede invented PTT's messaging system (Taiwan's Reddit or Tencent's QQ). For the next 25 years, Kaede then went on and worked for HP, KKBOX, HiNet, Yahoo! (US), & mobile payment companies. In 2015 Kaede was featured as a guest speaker at TEDxTaipei. Kaede continues to innovate and lead the everchanging landscape of software development. Kaede is currently pioneering the next big industry - Blockchain & AI.
Cober Lui Ph.D
Chief Research Officer and Founding Partner
20+ years experience in technology research and deevelopment, Dr. Cober is a real geek in R&D and application of new technology. Cober had been the CTO of Trussti Technologies Pte Ltd., the first company in Taiwan to be the specialist in fin-tech system docking and ordering book. Cober co-founded Lycodes Technogoy Inc. in 2012, developing mobile applications. Cober graduated with Doctrine of Computing Science and System Integration from Institute of Computer Science and Engineering at Tatung University
Chief Solution Officer and Founding Partner
18 years of experience in software development, branding, entrepreneurship experience across multiple industries; and as a multifaceted strategist and creator who specializes in disruptive innovation, eBusiness, new technologies, and digital transformation. Denny is currently the Chief Solution Officer specializing in finding blockchain solutions for clients. Denny holds MBA and MSIS from Hawaii Pacific University.
Senior Technical Engineer
and Founding PartnerSr. Technology Engineer
Almost 20 years of experience in programming and technology engineering, with 8 years of experience in the IT community organization and development. Joe has served as the CEO of CTO.TW and as an adviser to multiple startups and technology companies. He is also the co-founder of SITCON. Joe specializes in enterprise resource integration and team integration within the engineering department. Joe graduated from the National Taiwan University of Science and Technology with a BS in Computer Science.
Global Headquarter: Texas, USA
Asia Headquarter: Singapore
R&D Headquarter: Taiwan
Global Headquarter: Texas, USA
Asia Headquarter: Singapore
R&D Headquarter: Taiwan
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